Terms & Conditions
The credit card payment will be processed via the Secured OnePAY Payment Gateway upon confirmation. OnePAY represents MasterCard to provide online payment solution to the enterprises in Vietnam.
CHANGE, CANCELLATION AND REFUND POLICY
Amendment of the dates of an existing booking is free of charge if we receive the request seven (7) days or more ahead of your confirmed date.
If the amendment is made within seven (7) days or less before confirmed date, the change may be subject to an additional fee.
Cancellations take effective only once we receive notification of cancellation in writing. The cancellation policy shall be applied strictly following the Rate Condition noted during the booking confirmation.
Non-Refundable Rate: The bookings cannot be amended or modified and no refunds are available.
Flexible Rate: Any booking made with Flexible rate option will apply the following cancellation policy unless otherwise confirmed by us in writing.